Terms of Service

2. Our services

Forever Furnishings is a UK-based online furniture curation and retail company. We curate collections that reflect modern furniture trends and practical buying needs, including 2026 preferences such as curved silhouettes, modular seating, textured upholstery (including bouclé-style fabrics), natural woods and earthy colour palettes.

Our services include:

• Providing curated furniture collections through our Shop.
• Offering a personalised furniture recommendation service via Curated For You, based on the information you provide.
• Publishing educational content and buying guides through our Blog and Trends 2026 pages.

Our curation and guidance is informational and intended to support purchase decisions. It does not replace professional interior design services, structural advice or specialised accessibility planning. Measurements and suitability for your home remain your responsibility.

3. Orders, pricing and availability

Product details, pricing, availability, delivery methods and lead times are shown on the Site. We aim to keep all information accurate and up to date, but errors can happen. If a pricing or availability error occurs, we may cancel the order and refund any amounts paid, and we will contact you using the details provided at checkout.

When you place an order, you are making an offer to purchase. Acceptance occurs when we send an order confirmation or dispatch confirmation, depending on the product and fulfilment route. Some items may be fulfilled by partner suppliers as part of our curated retail model; where this applies, we will still support you through our customer service channels.

Promotions (including free UK mainland delivery where offered) may be limited to specific products, delivery zones or time periods. We do not use deceptive countdown timers or false urgency. If an offer is time-limited, the end date will be stated clearly at the point of purchase.

4. Delivery and access

We offer UK-wide delivery. Many curated collections include free delivery to UK mainland addresses; where free delivery applies, it will be indicated on the relevant product or at checkout. Delivery times vary by product type, supplier schedules and your location.

You are responsible for ensuring that:

• Items can be delivered safely to your address, including access via doors, hallways, stairs and lifts.
• You have checked product dimensions and your room plan, especially for larger items such as modular sofas, curved sofas and dining tables.
• You provide accurate delivery details and contact information.

If delivery fails due to incorrect information, lack of access, or missed appointments, re-delivery charges may apply depending on the carrier or supplier policy. If you are unsure, contact us before ordering through Contact or submit a request through Curated For You.

5. Returns and cancellations

Returns and cancellations depend on the product type and fulfilment route. Certain items may be made to order or customised, which can affect cancellation rights. Where applicable, we will provide the relevant information at the point of purchase or in order communications.

If you believe an item has arrived damaged, defective, or not as described, please contact us promptly via Contact with a description and supporting photos. We will work with you and any involved fulfilment partners to resolve the issue, which may include replacement parts, an exchange, repair support, or a refund where appropriate.

For hygiene and safety reasons, some items may have restrictions once opened or used. Please keep original packaging where possible until you are sure you are keeping the item, and inspect deliveries within a reasonable time after receipt.

6. User obligations

You agree to use the Site lawfully and responsibly. When you submit information through forms (including curation requests), you agree that the information you provide is accurate and that you are authorised to provide it.

If the Site later supports customer accounts, you agree to keep login credentials confidential, to use one account per person, and to notify us immediately if you suspect unauthorised access.

7. Intellectual property

The Site and its contents, including text, graphics, logos, icons, photography, product curation, design layouts, and code, are owned by or licensed to Forever Furnishings and are protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, sell, or create derivative works from any part of the Site without our prior written permission.

8. Prohibited activities

You may not use the Site in a way that harms the Site, our business, our customers or third parties. Prohibited activities include:

• Scraping, data mining, automated crawling or harvesting content without permission.
• Attempting to gain unauthorised access to systems, accounts or data.
• Uploading or transmitting malware, harmful code, or interfering with the Site’s security or performance.
• Impersonating any person or entity or misrepresenting your affiliation.
• Using the Site to send spam or unsolicited communications.
• Reverse engineering, decompiling or attempting to extract source code except where permitted by law.
• Violating any applicable laws or infringing any third-party rights.

9. Disclaimer of warranties

The Site and our services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising out of course of dealing or usage of trade.

We do not guarantee that the Site will be uninterrupted, secure, or error-free, or that any content is complete, current, or accurate at all times. Product images, colours and finishes may look different depending on screens and lighting. We encourage you to review dimensions and material specifications carefully and contact us with questions before purchasing.

10. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.

To the fullest extent permitted by law, Forever Furnishings will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, goodwill, data or business opportunities, arising out of or related to your use of the Site or purchase of products, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability for any claims arising out of or relating to the Site, products, or these Terms will not exceed the lower of:

• the total amount you paid to us in the 12 months before the event giving rise to the claim; or
• EUR 100.

If you have not made any payments to us, our liability will be limited to EUR 100 to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless Forever Furnishings from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms, your unlawful use of the Site, or your infringement of any third-party rights.

12. Third-party links

The Site may reference third-party products, brands, or services as part of our curation or editorial content. If we provide links to third-party websites, those links are for convenience only. We do not control and are not responsible for third-party content, policies or practices. Your use of third-party sites is at your own risk and subject to their terms.

13. Privacy

Our Privacy Policy explains how we collect, use and share personal data, including information submitted through contact and curation forms, and information collected through cookies and analytics. The Privacy Policy is incorporated into these Terms by reference.

14. Governing law and dispute resolution

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales.

You and Forever Furnishings agree that the courts of London, England will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer rights that may apply.

Informal resolution: before starting legal proceedings, you agree to contact us and allow a 30-day period for informal resolution. Please contact us via Contact and provide a clear description of the issue and any relevant order details. We aim to resolve complaints fairly and promptly.

15. Termination

We may suspend or terminate access to the Site (including any future customer accounts) at any time, with or without notice, if we reasonably believe you have violated these Terms or used the Site unlawfully.

The following provisions will survive termination: Intellectual property, Prohibited activities, Disclaimer of warranties, Limitation of liability, Indemnification, Governing law and dispute resolution, and any other provisions that by their nature should survive.

16. Changes to these Terms

We may update these Terms from time to time. Changes will be posted on this page and will become effective 14 days after posting, unless the update is required by law or relates to urgent security or operational changes, in which case it may take effect sooner.

Your continued use of the Site after the effective date of an update means you accept the updated Terms. The “Last Updated” date at the top of this page indicates when these Terms were last revised.

17. Contact

If you have questions about these Terms, you can contact Forever Furnishings using the details below. For order and delivery questions, the fastest route is our Contact page.